Shipping and delivery

 

Delivery

*Please note that due to the COVID-19 pandemic, our delivery lead times may be slightly longer. We are doing our utmost to maintain speedy delivery, and will inform you of any delays. We appreciate your patience during this time*

We aim to dispatch orders within 1-2 working days however this can vary due to stock availability.

As standard, we use the DPD Light24 (1 business day, tracked and signed for) delivery service (£5.95) for all orders dispatched by us to UK mainland addresses. Orders placed online before 1pm GMT will be eligible for next day delivery using this delivery service. This applies to orders placed Monday to Thursday, excluding Bank Holidays. Orders placed before 1pm GMT on Friday will normally be delivered on the Monday. This service is subject to stock availability.

Please note that any delivery notifications you receive via text or email will state the name of our fulfilment company, Green Fulfilment, as opposed to Tiwani Heritage.

Delivery times to non-UK destinations are usually between 3 and 8 working days (Rest of World standard, £15). Delivery times are quoted in good faith and we cannot accept liability for any expenses or other costs incurred due to failed or late deliveries. Delivery of overseas orders may be affected due to political conflicts, such as war, civil unrest, martial law etc.

Please note that in some circumstances the delivery surcharge may need to be increased for large and/or bulky items either inside or outside of mainland UK. However you will be informed of this before your order is dispatched.

 

Free delivery offer

On occasion we offer free delivery as part of a special promotion. We also apply free standard delivery (3-5 business days) on orders placed via tiwaniheritage.com, totalling £20 or more for delivery to UK mainland (excluding rural Scotland) only. 

 

Customs

When purchasing items for delivery outside the United Kingdom, they may be subject to import duties and taxes which are levied once the goods reach the specified final destination. You are also liable for any additional customs clearance charges. We have no control over these charges and cannot predict what they may be. If you are ordering items for delivery outside the United Kingdom it is your responsibility to comply with all laws and regulations of the countries the goods will travel through and where delivery is to be made.